Returns & Refunds Policy
At Be Better Peptides, we pride ourselves on providing the highest quality products to our customers. Due to the nature of our products, we are unable to accept returns once items have been dispatched.
However, we want you to shop with confidence. In line with UK consumer rights, we guarantee a replacement or refund if your order arrives faulty, damaged, or incorrect.
Faulty or Incorrect Products
If you believe your product is faulty or not as described, please contact us within 14 days of receiving your order at [insert email address]. We may request photographs or further details to help us resolve the issue quickly.
Refunds & Replacements
- If the item is confirmed to be faulty, damaged, or incorrect, we will offer you either a replacement or a full refund.
- Refunds will be issued to your original method of payment within 5–10 working days once approved.
- We may request the return of the faulty item before processing a refund or replacement. In such cases, we will cover the reasonable cost of return postage.
Non-Returnable Products
For health, safety, and quality control reasons, we cannot accept returns for products that are not faulty. This ensures that every item we dispatch meets strict standards of quality and integrity.
How to Contact Us
For any queries regarding your order or to report a problem, please contact our customer service team at:
📧 support@bebetterpeptides.com